Transforming support into a strategic advantage.
Key Achievements:

Manages 6 regional hubs with 48-hour spare part delivery.

Reduced field service calls by 65% through proactive maintenance.

Created Asia’s first smart lock technician certification (327 graduates).

Cut repair time from 72 to 8 hours using predictive analytics.

Commitment to Customers:
“Support isn’t an afterthought—it’s where we prove our value.”