SAMULAI Smart Lock FAQs for Businesses |
Bulk Orders & OEM Support
Explore smart lock FAQs for distributors & resellers – product specs, bulk pricing,
installation guides, and custom OEM/ODM solutions.
Product Information
Installation & Setup
Maintenance & Troubleshooting
Compatibility & Integration
Security & Privacy
Product Information
What types of smart locks does SAMULAI offer?
SAMULAI provides various smart locks, including 3D facial recognition locks, fingerprint locks, and mechanical locks. They support multiple unlocking methods such as 3D facial recognition, fingerprint, password, magnetic card, APP, and physical keys.
What materials and color finishes are used in your smart locks?
Our smart locks are made from high-quality CNC T7 7075 aluminum alloy and zinc alloy, featuring premium finishes like high-end arc coating and anodizing for durability, corrosion resistance, and a luxurious appearance.
Are SAMULAI smart locks suitable for international markets?
Yes, our smart locks meet international standards and can be customized to comply with regional regulations and market requirements.
What is the minimum order quantity (MOQ) for SAMULAI smart locks?
Our MOQ is 50 units, but we offer flexible options for larger orders. Contact us for customized bulk pricing.
Do you offer discounts for bulk orders?
Yes, we offer tiered discounts based on order volume. For example, orders over 500 units receive a 10% discount.
Can SAMULAI smart locks integrate with smart home systems?
Our 3D facial recognition technology uses advanced algorithms and infrared sensors for accurate user identification, ensuring high security and fast unlocking.
How does the 3D facial recognition technology work?
Our 3D facial recognition technology uses advanced algorithms and infrared sensors for accurate user identification, ensuring high security and fast unlocking.
Are SAMULAI smart locks easy to install?
Yes, our smart locks come with detailed installation guides and video tutorials, making them easy for professional technicians to install. For DIY installation, basic tools like a screwdriver and drill are required.
Can I customize the packaging for bulk orders?
Yes, we offer customizable packaging options, including branding and multilingual instructions, for bulk orders.
What is the lead time for bulk orders?
Lead times vary based on order size, but typically range from 7-15 days for bulk orders. We also offer expedited shipping options.
Installation & Setup
Do I need professional help to install SAMULAI smart locks?
While our smart locks come with detailed installation guides and video tutorials, we recommend professional installation for optimal performance, especially for complex setups or integration with smart home systems.
What tools are required for installation?
Basic tools like a screwdriver, drill, and measuring tape are typically required. Our installation kits include all necessary screws and mounting hardware.
Can I install SAMULAI smart locks on any type of door?
Our smart locks are designed to fit most standard doors, including wooden, metal, and glass doors. However, for non-standard doors, we recommend consulting our technical support team for guidance.
How long does it take to install a SAMULAI smart lock?
Installation typically takes 30-60 minutes, depending on the door type and the installer’s experience. Our step-by-step guides and videos make the process straightforward.
Can I retrofit SAMULAI smart locks on my existing door lock?
Yes, many of our smart locks are designed for easy retrofitting onto existing deadbolts, allowing you to upgrade your security without replacing the entire lock system.
Maintenance & Troubleshooting
How do I maintain my SAMULAI smart lock?
Regular maintenance includes cleaning the fingerprint scanner or keypad with a soft cloth, checking battery levels, and ensuring the lock mechanism is free from debris. Avoid using harsh chemicals or abrasive materials.
How often should I replace the batteries in my smart lock?
Battery life varies depending on usage, but most SAMULAI smart locks will notify you when the battery is low. Typically, batteries last 6-12 months and can be easily replaced by the user.
What should I do if my smart lock stops working?
First, check the battery level and replace the batteries if necessary. If the issue persists, consult our troubleshooting guide or contact our technical support team for assistance.
Can I use rechargeable batteries in SAMULAI smart locks?
Yes, our smart locks are compatible with standard AA or AAA rechargeable batteries. However, we recommend using high-quality batteries to ensure optimal performance.
What happens if the smart lock runs out of battery?
Most SAMULAI smart locks have a backup power option, such as a USB port or mechanical key, to ensure you can still access your property even if the batteries are depleted.
Compatibility & Integration
Are SAMULAI smart locks compatible with Amazon Alexa or Google Home?
Yes, our smart locks are compatible with popular smart home platforms like Amazon Alexa, Google Home, and Apple HomeKit, allowing you to control your lock with voice commands or through a mobile app.
Can I integrate SAMULAI smart locks with my existing security system?
Yes, our smart locks can be integrated with most existing security systems, including alarm systems and CCTV cameras, through the TTlock or Tuya platforms.
Do SAMULAI smart locks work with both iOS and Android devices?
Yes, our smart locks are compatible with both iOS and Android devices. You can control your lock through our dedicated mobile app, available on both platforms.
Can I use SAMULAI smart locks with multiple users?
Yes, our smart locks support multiple user profiles, allowing you to assign unique access codes or fingerprints for family members, employees, or guests.
Is there a limit to the number of users or access codes I can set up?
The number of users and access codes varies by model, but most SAMULAI smart locks support up to 100 fingerprints and 50 access codes, making them ideal for both residential and commercial use.
Security & Privacy
How secure are SAMULAI smart locks?
Our smart locks use advanced encryption and biometric technology to ensure maximum security. Features like anti-tamper alarms, low battery alerts, and auto-locking further enhance security.
Can SAMULAI smart locks be hacked?
Our smart locks are designed with robust security measures, including encryption and two-factor authentication, to prevent hacking attempts. Regular firmware updates also ensure ongoing protection against new threats.
What happens if someone tries to tamper with the lock?
Most SAMULAI smart locks are equipped with anti-tamper alarms that trigger if someone attempts to force the lock open. You will receive an instant notification on your mobile device.
Are my fingerprints and access codes stored securely?
Yes, all biometric data and access codes are stored locally on the lock and are encrypted to prevent unauthorized access. We do not store any personal data on external servers.
Can I monitor who enters my property with SAMULAI smart locks?
Yes, our smart locks provide activity logs that record every entry and exit, including the time and method of access. You can view these logs through the mobile app.
Warranty & Support
Wholesale & Distribution
Customization & OEM/ODM Services
Partnership & Support
Warranty & Support
What is the warranty period for SAMULAI smart locks?
We offer a 2-year warranty on all SAMULAI smart locks, covering manufacturing defects and hardware issues. Additionally, we provide a 1-year replacement guarantee for faulty units.
How do I claim warranty service?
To claim warranty service, contact our customer support team with your purchase details and a description of the issue. We will guide you through the process and provide a replacement if necessary.
Can I get replacement parts for my SAMULAI smart lock?
Yes, we provide replacement parts for all SAMULAI smart locks. Contact our support team with your lock model and the required parts, and we will assist you with the order.
Do you provide after-sales technical support?
Yes, our dedicated technical support team is available 24/7 to assist with installation, troubleshooting, and smart home integration. You can reach us via phone, email, or live chat.
What languages are supported by SAMULAI smart locks?
Our smart locks support 8 languages, including English, Spanish, French, German, Russian, Arabic, Japanese, and Chinese. The language settings can be easily adjusted through the mobile app.
Wholesale & Distribution
What is the minimum order quantity (MOQ) for SAMULAI smart locks?
Our MOQ is 50 units, but we offer flexible options for larger orders. Contact us for customized bulk pricing.
Do you offer discounts for bulk orders?
Yes, we offer tiered discounts based on order volume. For example, orders over 500 units receive a 10% discount.
Can I customize the packaging for bulk orders?
Yes, we offer customizable packaging options, including branding and multilingual instructions, for bulk orders.
What is the lead time for bulk orders?
Lead times vary based on order size, but typically range from 7-15 days for bulk orders. We also offer expedited shipping options.
What shipping methods do you offer for international orders?
We offer air, sea, and express shipping options for international orders. The best method depends on your order size and delivery timeline.
Do you handle customs clearance for international orders?
Yes, we provide full support for customs clearance, including necessary documentation and compliance with international trade regulations.
We ensure all shipments are insured. In the rare event of damage or loss, we will replace the products or provide a refund.
Yes, we provide full support for customs clearance, including necessary documentation and compliance with international trade regulations.
Customization & OEM/ODM Services
Can I customize the logo and branding on SAMULAI smart locks?
Yes, we offer OEM/ODM services, including logo engraving, color customization, and packaging design.
Do you support custom software integration for specific markets?
Yes, we can customize software integration to meet regional requirements, such as local language support or compliance with specific security standards.
Can I request a sample before placing a bulk order?
Yes, we offer free samples for qualified B2B clients. Contact us to request a sample.
Are SAMULAI smart locks certified for international markets?
Yes, our smart locks are CE, FCC, and RoHS certified, ensuring compliance with global standards.
Can you provide additional certifications for specific regions?
Yes, we can assist with obtaining additional certifications, such as UL for the US or KC for South Korea, based on your market requirements.
Partnership & Support
Do you provide training for distributors and installers?
Yes, we offer comprehensive training programs, including product installation, troubleshooting, and smart home integration.
Can I access technical documentation and marketing materials?
Yes, we provide detailed technical manuals, installation videos, and marketing resources to support your business.
Do you offer exclusive distribution rights for specific regions?
Yes, we offer exclusive distribution agreements for qualified partners in specific regions. Contact us to discuss your market.
What support do you provide for marketing and sales?
We provide co-op advertising, promotional materials, and joint participation in industry exhibitions to help you grow your business.