Making every customer feel heard, valued, and supported.
Key Achievements:

Achieved 98.7% satisfaction across 3,000+ B2B inquiries (2023).

Maintains a 2-hour SLA for critical issues, saving clients over $250K in downtime.

Built the Lock Health Monitoring portal with real-time firmware and battery tracking.

Reduced churn by 33% via machine learning support triaging.

Commitment to Customers:
“I solve problems before you know they exist—so you can focus on your business.”